Return & Refund Policy

Thank you for shopping with Alviano (https://alviano.in). We strive to ensure customer satisfaction with every purchase. Please read our Return & Refund Policy carefully.

1. Returns Eligibility

We accept returns under the following conditions:

  • The return request must be made within 7 days of delivery
  • The product must be unused, unopened, and in original packaging
  • Items must not be damaged due to misuse or improper handling

⚠️ For hygiene and safety reasons, certain personal care items may not be eligible for return once opened.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or opened products
  • Items purchased on sale or special discounts (unless defective)
  • Products damaged due to customer misuse

3. Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

  • Contact us within 48 hours of delivery
  • Share clear videos as proof

After verification, we will offer a replacement or refund at no extra cost.

To be eligible for a return or refund, the product must be received in a damaged, defective, or incorrect condition. Customers are required to record a clear unboxing video while opening the package as proof of the issue. The video must clearly show the package condition and the product inside. Returns or refunds will only be approved after verification of the video evidence. Products that have been used, partially used, opened, or tampered with are not eligible for return or refund under any circumstances. We reserve the right to reject any return request submitted without proper proof or if the product is found to be used or damaged after delivery by the customer.

4. Refund Process

Once your return is received and inspected:

  • Approved refunds will be processed within 5–7 business days
  • The refund will be issued to your original payment method

Please note that processing time may vary depending on your payment provider.

5. Cancellation Policy

  • Orders can be canceled before dispatch only
  • Once the order is shipped, cancellation is not possible

6. Return Shipping

  • Customers may be responsible for return shipping charges unless the product is defective or incorrect
  • We recommend using a trackable shipping service

7. Contact Us

If you have any questions regarding returns or refunds, please contact us:

📧 Email: contact@alviano.in
🌐 Website: https://alviano.in