FAQ

📦 Orders & Shipping

Q1. How long does delivery take?
Delivery usually takes 3–7 business days within India. Remote areas may take slightly longer.

Q2. How can I track my order?
Once your order is shipped, you will receive a tracking ID via email or SMS to track your package.

Q3. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once dispatched, cancellation is not possible.

🔁 Returns & Refunds

Q4. Do you accept returns?
Yes, we accept returns within 7 days of delivery, provided the product is unused and in original packaging.

Q5. When will I receive my refund?
Refunds are processed within 5–7 business days after approval.

Q6. What if I receive a damaged or wrong product?
Please contact us within 48 hours with photos/videos, and we will arrange a replacement or refund.

🌿 Product Information

Q7. Are your products safe to use?
Yes, our products are designed with safety and comfort in mind. However, we recommend following usage instructions carefully.

Q8. Are the products made with natural ingredients?
Some of our products include herbal or natural-inspired ingredients aimed at enhancing your wellness routine.

Q9. Can results vary from person to person?
Yes, results may vary depending on individual usage and body type.

💳 Payments

Q10. What payment methods do you accept?
We accept secure online payments through trusted payment gateways (UPI, cards, net banking, etc.).

Q11. Is my payment information safe?
Yes, all transactions are processed securely. We do not store your payment details.

📞 Support

Q12. How can I contact Alviano?
You can reach us anytime:

📧 Email: contact@alviano.in
🌐 Website: https://alviano.in

We aim to respond as quickly as possible.